Returns And Exchanges
We will happily exchange any item purchased from Tail Blazers within 30 days of receipt unless that item has
been personalised.
Returned goods must be unused and unwashed.
What Do I Do If An Item Doesn’t Fit, Or I Don’t Like The Colour?
For UK customers please return it to us within 30 days For International customers please return it to
us within 40 days. Returned goods must be unused. Carriage or other delivery method is chargeable and
the customer will be charged by the method used to pay for their order. This may take up
to 10 working days to appear as cleared funds.
What Do I Do If An Item Is Faulty When It’s Delivered?
Use the returns@tailblazers.co.com email to log your return. Please include a photo showing the fault. Once we
receive the goods:
- If you request a refund we will refund you by the method used to pay for the order (this may take up
to 10 working days to appear as cleared funds) for the goods and postage if originally charged. - If you requested a replacement we will despatch within 7 working days.
Are There Charges To Return Items?
- YES – UK orders using the Collect+ label provided will be charged £3.78 for the
return. Or you can request a Royal Mail tracked returns label which will also be charged
at £3.78. Faulty returned items will not be charged the return fee. - If sending back to us using your own method, please remember to send your package by recorded delivery as we
cannot be held responsible for goods lost in transit to us. - Original shipping charges are non-refundable
- International Orders – we recommend that these are returned to us using a tracked service such as
DHL Express, UPS or FedEx.
How Quickly Will Tail Blazers Return?
We aim to process all returns within 7 working days.
What Happens If Tail Blazers Are Out Of Stock On Replacement?
If you paid for order by card – we will refund your card (this may take up to 10 working days to appear
as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.
How Do I Know If Tail Blazers Has Processed My Return?
You will receive email updates as and when we receive and process your return. If you have not received your exchange or
refund within 10 days please contact returns@tailblazers.co.com
International Returns
Customers outside of the UK must follow the instructions above along with our standard returns procedures. To help us
deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS.
We will happily exchange any item purchased from Tail Blazers within 30 days of receipt unless that item has
been personalised.
Returned goods must be unused and unwashed.
What Do I Do If An Item Doesn’t Fit, Or I Don’t Like The Colour?
For UK customers please return it to us within 30 days For International customers please return it to
us within 40 days. Returned goods must be unused. Carriage or other delivery method is chargeable and
the customer will be charged by the method used to pay for their order. This may take up
to 10 working days to appear as cleared funds.
What Do I Do If An Item Is Faulty When It’s Delivered?
Use the returns email to log your return. Please include a photo showing the fault. Once we
receive the goods:
- If you request a refund we will refund you by the method used to pay for the order (this may take up
to 10 working days to appear as cleared funds) for the goods and postage if originally charged. - If you requested a replacement we will despatch within 7 working days.
Are There Charges To Return Items?
- YES – UK orders using the Collect+ label provided will be charged £3.78 for the
return. Or you can request a Royal Mail tracked returns label which will also be charged
at £3.78. Faulty returned items will not be charged the return fee. - If sending back to us using your own method, please remember to send your package by recorded delivery as we
cannot be held responsible for goods lost in transit to us. - Original shipping charges are non-refundable
- International Orders – we recommend that these are returned to us using a tracked service such as
DHL Express, UPS or Fedex.
How Quickly Will Tail Blazers Return?
We aim to process all returns within 7 working days.
What Happens If Tail Blazers Are Out Of Stock On Replacement?
If you paid for order by card – we will refund your card (this may take up to 10 working days to appear
as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.
How Do I Know If Tail Blazers Has Processed My Return?
You will receive email updates as and when we receive and process your return. If you have not received your exchange or
refund within 10 days please contact returns@tailblazers.co.com
International Returns
Customers outside of the UK must follow the instructions above along with our standard returns procedures. To help us
deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS.
