Frequently Asked Questions

General

The range of colour that dogs recognize is limited, in contrast to the spectrum that humans see. Basically, a dog’s colour field primarily consists of violets, yellow and blues. Find out more in our Blog page.

Tuff Chewer | Dog Chew Toys

Many dogs are natural chewers. Puppies, especially, need plenty of appropriate chew toys.

Dog Chew Toys like Tuff Chewer are mentally stimulating and challenge your dog’s ability to get to the treat. It is also a great way to keep your pet busy when you are at work.

When selecting  the best dog chew toy, you want to select the best size for their jaws. The Tuff Chewer comes in 5 different sizes. You can find the size chart HERE according to their weight.
However, if the dogs are smaller adult breeds, you may need to select a downsized one for their small jaws.

All types of dog foods including hard and soft treats, vegetable and fruits.

You can find out more ideas by subscribing to our free recipe e-book, which contains many ideas.

Tuff Chewers are dishwasher safe, and you can put them on the top rack.

You can also soak them in warm water and dish washing liquid, and then rinse them. If there is dried food inside that won’t come off easily, you can also use a bottle brush to get them clean.

Yes, you can keep the Tuff Chewers in the freezer. If it contains wet food, we suggest you put the Tuff Chewers into a zip-top bag.

We wouldn’t recommend it because it’s made of natural rubber which will heat up.

Yes, this product is UV resistance. However, we recommend you take it back indoors after your dog has played with it, so it can keep the colour and material to last longer.

You can contact us HERE for a replacement within the one-year warranty.

Roller Ball Feeder | Interactive Dog Toys

All types of dry dog foods including hard treats, vegetable and fruits. You can also place some wet food, for example, peanut butter around the holes to get their interest at the first time.

This ball comes into 2 halves, which can be opened for filling and cleaning.

Roller Ball Feeder are dishwasher safe, and you can put them on the top rack. You can also soak them in warm water and dish washing liquid, and then rinse them. If there is dried food inside that won’t come off easily, you can also use a kitchen brush to get it clean

Yes, it’s made of polypropylene – a food grade plastic, which is approved for food storage.

faqs

Dog Drying Coats / Dog Drying Bags

Measure your dog in 3 easy steps. Please find more information from here: Dog Drying Coats / Dog Drying Bags.

  1. The back length is the most critical part. Measure from the collar to base of the tail.
  2. Measure the neck girth dimension and refer to the size chart table.
  3. Measure the chest girth dimension and refer to the size chart table.

If your dog is between any of sizes 1 to 3, opt for the larger size

Yes, all the products in this range are made of microfibre towelling. They are machine washable. 

Wash at a temperature no higher than 30C degrees. We suggest that you wash it separately before using the first time. Also, we recommend you wash with similar colours.

Email us, and we will give you instructions for a replacement.

faqs

Dog Towels

Yes, all the products in this range are made of microfibre towelling. They are machine washable.

Wash at a temperature no higher than 30C degrees. We suggest that you wash it separately before using the first time. Also, we recommend you wash with similar colours.